TapWash Laundry Privacy Policy

Privacy Policy – TapWash Laundry

Effective Date: Jan 1, 2024
Last Updated: April 22, 2026

TapWash Laundry (“TapWash,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services, including our website and laundry services.

1. Information We Collect

We collect information necessary to provide our services, including:

  • Contact Information: Name, phone number, email address

  • Service Information: Pickup and delivery addresses, order details, preferences

  • Payment Information: Processed securely through third-party payment providers (we do not store full payment details)

  • Usage Data: Basic website or app activity to improve our services

2. How We Use Your Information

We use your information to:

  • Provide and manage laundry services (self-service, wash & fold, pickup & delivery)

  • Process orders, payments, and scheduling

  • Communicate with you about your orders (confirmations, updates, support)

  • Send service-related text messages (SMS) and emails

  • Improve our services and customer experience

3. SMS Communication

By providing your phone number, you consent to receive text messages from TapWash related to your service, including:

  • Order confirmations

  • Pickup and delivery updates

  • Status notifications

  • Customer support communications

Message frequency may vary based on your activity. Standard message and data rates may apply.

You can opt out of SMS communications at any time by replying STOP to any message. For help, reply HELP or contact us directly.

We do not send unsolicited marketing text messages without consent.

4. How We Share Information

We do not sell your personal information.

We may share limited information only when necessary to operate our services:

  • Service Providers: Platforms we use to manage orders and payments (e.g., scheduling and payment systems)

  • Delivery Support: Courier services used for pickup and delivery logistics when needed

  • Legal Requirements: If required by law or to protect our business and customers

5. Data Security

We take reasonable steps to protect your information by using secure systems and limiting access to authorized personnel only. Payments are processed through secure, industry-standard providers.

6. Your Choices

You can:

  • Request updates or corrections to your information

  • Opt out of non-essential communications

  • Opt out of SMS at any time by replying STOP

7. Data Retention

We retain customer information only as long as necessary to provide our services and meet legal or operational requirements.

8. Third-Party Services

Our services may rely on third-party platforms (such as scheduling, payment processing, and delivery coordination). These providers handle data according to their own privacy policies.

9. Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect personal information from children.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

11. Contact Us

If you have any questions about this Privacy Policy, you can contact us at:

TapWash Laundry
info@tapwash.com
7067 N. Western Ave
Chicago, IL 60645
(773) 754-4824‬